Overview
Please call 1-800-5BRIWAX (527-4929) regarding any return questions.
An RMA must be obtained prior to returning any product.
Refused deliveries will not be accepted for return/refund.
To be eligible for a return, the item(s) must be in unused, resaleable condition. Please pack the item(s) carefully in the original packaging, with the original packing slip included. Items damaged in return shipping due to inadequate packaging will be refunded at a discounted rate. A 15% restocking fee will apply to all returned items.
Sample Sets are a final sale item and are not eligible for return!
Refunds
Once the return is received and inspected, an email notification of receipt of goods will be sent. A notification of approval or rejection of any refund will also be sent.
If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment.
Shipping returns
The customer is responsible for return shipping costs. Original shipping costs are non-refundable. If approved for a refund, the cost of original shipping will be deducted from any refund issued. BRIWAX items MUST ship by GROUND Transportation ONLY! Please ship with a carrier that provides a tracking number and offers insurance (i.e. UPS Ground, FedEx Ground, etc.).
There is no guarantee that returned items will be received.
Need help?
Call 1-800-5BRIWAX (527-4929) for questions.